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Return Policy

OUR EASY RETURN POLICY

RETURNS

You may return any of the following items to Trendy Girls Club, for ANY REASON, for a FULL REFUND within 30 days of delivery of your shipment (including gifts). If the return is a result of our error or if the item is damaged and qualifies for Free Returns, we'll also refund the return shipping cost.

The shipping cost of returns and exchanges must be covered by the customer unless the item qualifies under our Free Returns Policy (see section below Free Returns and Exchanges”).

RETURNING SUNGLASSES, JEWELRY AND WATCHES

Sunglasses, jewelry items and watches purchased from Trendy Girls Club can be returned to Trendy Girls Club free of charge within 30 days of delivery of the shipment. The items must be in a new and unworn condition in the original packaging. These items need to be returned using a trackable shipping method. All product packaging (boxes, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item. Any items returned without original documentation will not be accepted. Items that have been resized, damaged or otherwise altered after delivery are not eligible for returns. Return shipping charges are paid by the customer.

RETURNING SHOES, CLOTHING AND ACCESSORIES

Shoes, clothing and accessories purchased from Trendy Girls Club can be returned to Trendy Girls Club free of charge within 30 days of delivery of the shipment. The items must be in new and unworn condition in the original packaging. The items need to be returned using a trackable shipping method. Return shipping charges are paid by the customer.

RETURNING ELECTRONICS

Electronics purchased from Trendy Girls Club can be returned to Trendy Girls Club free of charge within 30 days of delivery of the shipment. These items must be in new condition with original packaging and accessories. We cannot accept returns of consumer electronics products missing the serial number or UPC; refunds will not be issued for such items. The items need to be returned using a trackable shipping method. Return shipping charges are paid by the customer.

NON-RETURNABLE ITEMS

Gift cards, clearance items, personal care items, sanitary goods and some intimate items such as, underwear, bathing suits and earrings are exempted from returns.

REFUND PROCEDURE

To initiate a refund, the item must be sent to Trendy Girls Club with a receipt or proof of purchase. Once we receive the item, we will notify you about the status of your refund. If the item qualifies for a free refund, the refund will be processed and credit will be posted to your original method of payment.

Please note: It may take up to 10 business days for a refund to be posted to your credit card account.

FREE RETURNS AND EXCHANGES

If you received an item that is defective or damaged, you are eligible for a free replacement or a full refund. The original item must be returned within 30 days of delivery in the original packaging to Trendy Girls Club in order to qualify for a refund or an exchange. To start your refund/exchange process, email to support@trendygirlsclub.com and mail the item to 29-140 Point Drive NW Calgary Alberta CA T3B 4W3. All product packaging (boxes, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item. The damaged or defective items need to be returned using a trackable shipping method. Return shipping charges, in this case, will be covered by Trendy Girls Club.

GIFT REFUNDS

If you want to return or exchange an item that was given to you as a gift, you will first need to ask the person who purchased the gift for you for the order number. The item needs to be mailed to Trendy Girls Club within 30 days of delivery of the shipment in the original packaging with all the supportive paperwork. Mail the item to 29-140 Point Drive NW Calgary Alberta CA T3B 4W3 using a trackable shipping method. Return shipping charges are paid by the customer.

You’ll receive a gift credit for the value of your return and a gift certificate will be mailed to you upon completion of the refund transaction.

SHIPPING

All refund and exchange items must be sent to Trendy Girls Club's address: 29-140 Point Drive NW Calgary Alberta CA T3B 4W3 

Note: If the item is mailed back to the manufacturer, refund or exchange cannot be issued. 

The delivery time of refunds or exchanges may vary based on the senders’ locations. If the item is returned without a tracking number, there can be no guarantee of receipt of the item by Trendy Girls Club. For items over $75, we recommended purchasing a shipping insurance to ensure secure delivery of the item.


Sincerely,
Trendy Girls Club